Business-to-Business Telephone Sales
Everything You Need to Start, Reposition, and Manage a Telesales
DepartmentTelephone sales management, telemarketing, telesales, inside sales, managing telemarketing, recruiting telephone sales reps, compensation for telephone sales, hiring telephone sales reps
The Successful Sales Manager's
Guide to
Business-to-Business Telephone Sales
Everything You Need to Start, Reposition, and Manage a Telesales
Department
By Lee R. Van Vechten
Here's What Others Are Saying
"Every fundamental concept I still
use to run my call center, I first learned from Lee. I wish I'd had this book when I
started out in the call center business! It contains everything Lee taught me when my
company paid him many times the cost of this book as a consultant Lee has taken his
hands-on approach to planning and implementing a successful and proactive call center and
turned it into required reading for anyone in the call center business!"
Tim Whipple
Director, National Sales, Victoria's Secret Catalogue
"Some consider Lee Van Vechten as a pioneer in the call center industry, and he is! He certainly is the one of the founding fathers of the American Teleservices Association. I have often times thought of Lee as the consultant's consultant. Lee has finally put into one book what every inside sales manager needs to know and can implement from the very first chapter. This is must read material!"
"When we first started our sales unit
there was nothing out there that fit our bill. Well, there is now. Lee VanVechten can
guide you through the proverbial minefield."
Jeb Ball
Air Products and Chemicals Inc.
"Lee Van Vechten has 'been there and done
that.' He is a great salesman ... a world renowned expert on sales management ... a
professional teacher of the selling arts ... practical and down to earth. Buy the book.
Your bottom line will be glad you did."
Rudy Oetting
Oetting & Company, Inc.
Table of Contents || More of What You'll Get || Author's
Bio || Actual Chapter From Book
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