About the Author,
Lee R. Van VechtenTelephone sales management, telemarketing, telesales, inside sales, managing telemarketing, recruiting telephone sales reps, compensation for telephone sales, hiring telephone sales reps
About the Author,
Lee R. Van Vechten
Lee R. Van Vechten was in the medium of
teleservices from 1962 until his passing in 2003. He was president of F.G.I., a
management consulting and sales training firm, specializing in turnkey telephone
selling installations and repositioning for businesses. His client list of over
200 included Honeywell, General Electric, UPS, Peterbilt, AT&T Corporate,
General Foods, Coca Cola, and Dun & Bradstreet. He was the cofounder of the
American Teleservices Association. Lee received Teleprofessional Magazine's
Top 10 Pros of the Year award, and the Direct Marketing Association's
Telemarketing Council's Pioneer Award. Lee was an authoritative source for many
publications, having been a regular featured writer for DM News,
Teleprofessional Magazine, Operations and Fulfillment, Telephone Selling
Report, and contributed the Compensation chapter for Prentice Hall's
Encyclopedia of Telemarketing, as well as Dartnell's Marketing Manager's
Handbook. He was the past publisher of the Van Vechten Report and
Extensions, proactive telephone selling skills newsletters for management,
and TSR Hotline, a training reinforcement program for Telephone Sales
Representatives. He was a frequent speaker at trade conferences and seminars.
When it comes to telephone sales department operation start-up and management,
Lee Van Vechten knew what to do and what to avoid to ensure success. You will
have the benefit of his vast experience and knowledge in this book.