Attention Fellow Inside Sales Managers/Trainers
It’s a challenge juggling the endless duties you’re likely overburdened with, and probably undercompensated and underrecognized for. Add to that the critical function of providing training for telephone reps, and something’s got to give.

Unfortunately for everyone involved, it’s often training.

For a variety of reasons—some valid, some just plain old excuses—managers in overwhelming numbers tell me they don’t provide enough good, quality, regular training for their reps. Which can be fatal, because after all, if your reps aren’t performing at optimal levels regarding what to say and how to say it on the phone, all of your other related functions wouldn’t exist.

And that’s why I developed Hello Success. It gives you everything you will need to run your next year’s worth of sales training meetings, assuming you’ll run one about every other week. I provide you step-by-step, word-for-word instructions, discussion questions, exercises, workbook materials, and audio CD's. You cover a different skill each month, and build on it throughout the month. What could be easier?

 

SIX Training Problems Managers Face And
How Hello Success Helps Solve Them
 

Problem 1: No time (or sometimes, desire) to research, develop, and prepare training sessions.
Hello Success Solution: This was the main reason Hello Success was developed, to lift this burden from your shoulders, while still allowing you to provide regular, effective, results-producing training for your reps.

Problem 2: No expertise in developing or delivering training. Let’s face it, all great managers, or great sales reps turned-new-managers, don’t necessarily have innate training expertise. Few people do.
Hello Success Solution: Hello Success fills the need, helping you deliver great training. (Even if you ARE a great trainer already, Hello Success will help make your sessions even better, providing you with tons of material to supplement your existing programs.)

Problem 3: Your training is infrequent, irregular, or nonexistent.
Hello Success Solution: With Hello Success, you have at least two built-in training meetings each month. Training must be regular, and reinforced to be effective, and Hello Success helps you do that.

Problem 4: Most packaged programs don’t apply to our calling situations.
Hello Success Solution: Hello Success is flexible. Run the 12 independent modules in any order your wish, or skip a few if you feel they don’t apply. You might want to carry out a module over two or three months, or condense it into a week. It’s up to you!

Problem 5: Your fresh training ideas are running dry. Do your troops ever complain about hearing the “same old stuff” over and over? Well, it’s tough to come up with new topics and exercises your reps will like, and change their behavior as a result.
Hello Success Solution: Hello Success helps you inject new enthusiasm into your sessions; your reps will look forward to them, and you’ll notice the difference in their increased morale, and results.

Problem 6: Very little packaged training is geared toward telephone personnel.
Hello Success Solution: Hello Success is written specifically for telephone reps. All of the modules can be used by outbound calling departments, with a couple having special inbound and customer service slants.

What is Hello Success?
Hello Success is twelve independent telephone sales/service training modules you deliver during two sessions per module, following the step-by-step Leader's Guide instructions, using the Hello Success Newsletters for each module, and corresponding Audio Workshop training CD and materials. Exercises, workshop activities, discussion questions, all are included to help you deliver regular, behavior changing, results-producing training.

In the Manager's Kit, you get the Leader's Guide, a complete set of newsletters, and the audio training CD's.
Your Leader’s Guide This 110-page book makes delivering your training sessions a breeze. Each month’s topic includes training objectives, suggestions for structuring your meetings, word-for-word questions to stimulate conversation, complete exercises you can run, and how to follow-up. You can rely entirely on the Leader’s Guide, or adapt Hello Success as much as you’d like to your own format. It’s that flexible.  

12 Hello Success Newsletters

Each module includes a four-page newsletter, jammed with proven how-to ideas, tips, and techniques focused solely on that month’s topic. The newsletter articles are designed to be read independently by the reps, and also discussed during the training meetings. If you enjoy the meaty information you get from Art's TELEPHONE PROSPECTING AND SELLING REPORT, you’ll love the similar style in the Hello Success Newsletters. Along with the newsletter you get the two-page Audio Workshop sheet to follow along with the CD's and perform the exercises.

12 Corresponding Audio Training CD's You’ll get one CD for each month’s topic, ranging from 20 to 40 minutes in length. Reps follow along using the Audio Workshop page from their Hello Success Newsletters each month.

Component Two: Rep Materials

Rep KitsEach Rep Kit includes a complete set of 12 Hello Success Newsletters, including their Audio Workshop materials, and a three-ring binder for convenient storage. (We strongly suggest every participating rep have their own set of materials. Photocopying is illegal, and sends a message of cheapness to the people you want to impress: your reps.)

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Look At What Users of Hello Success Have to Say
“The modules on opening statements and prospecting alone have been worth the purchase price. So far this year we're showing a 21% increase in new business largely due to the applicability of HELLO SUCCESS to our business.”
Mike Cogell, Rediform

“Even my cynical old pros (who felt they had nothing to learn) are enthusiastic participants in the training meetings. I've used many different training programs, and my staff unanimously votes your material the best!”
Eugenia Cook, Telemarketing Director, Tuttle Law Print

“HELLO SUCCESS is the most affordable and easiest to use training program I've ever run across; yet the quality of the material is first-rate, I've been able to greatly enhance our training in a fraction of the time it used to take me”.
Steve Dale, US Link Long Distance

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How To Use Your Hello Success Training System
Hello Success is designed to be delivered in two training meetings each month.

Monthly Meeting 1. Each month you’ll hold your first meeting to introduce that month’s theme, and distribute the newsletters. You’ll lead a discussion on the importance of that skill area, using the suggested questions (or your own) and, depending on the topic, get everyone involved in an exercise (provided). You’ll give assignments for the next meeting. This meeting can last from 10 minutes to an hour, depending on how critical you view the skill, and how much discussion you want to stimulate.

Monthly Meeting 2. The second meeting is a combination of,

• presentations by reps on selected topics from the newsletter articles,

• discussion on particularly relevant skills and items of interest,

• exercises and role play activities to demonstrate the training points,

• workshop activities, where reps develop their own action strategies and tactics, i.e. opening statements, answers to objections, etc.

• the audio workshop, where everyone listens to, and interacts with the taped instruction, discussing the points, and working on the activities.

Meeting Two can last anywhere from 35 minutes to a couple of hours, again depending on that month’s module, and how much emphasis you’d like to place on it.

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The Hello Success Monthly Training Modules

1. Customer Service
Specific ways your reps can provide overwhelming service to existing customers to keep them buying.

2. Handling Objections
How reps can minimize fear of objections and proactively, painlessly, and non-adversarially answer them. They’ll turn more objections into sales.

3. Listening
Most sales reps could probably sell twice as much if they doubled their listening as well. This module gives proven listening skills and strategies to help them listen more to what prospects and customers tell us—exactly the things we need to know to help them buy.

4. Closing
As a result of this module, reps will build “asking” into their habit patterns, and get more, and larger sales, more often.

5. Speaking
A great message is virtually worthless if delivered in a lackluster, mumbled way. This section helps your reps to sound like the polished, confident professionals they are.

6. Time Management
We can’t squeeze more time out of each day, but we can produce more during the time we invest. Here are ways for reps to place and receive more calls, and to be more productive and profitable for you and the company.

7. Up Selling and Cross Selling
The least expensive and easiest way to increase profits is to sell more to people who are already buying. Here are proven strategies and tactics to sell more on calls you’re already placing and receiving right now. Several tips in this one module alone could pay for your Hello Success program many times over!

8. Prospecting
Most people despise making “cold calls.” Here’s an easy, step-by-step way to do it to keep that pipeline packed with new customers.

9. Self Motivation
Motivated people are productive and profitable people. And it has to come from within. Here are ways to help reps get, and stay, excited about their job, and their life.

10. Customer Satisfaction
Every business sometimes runs into problems with customers: complaints, problems . . . sometimes downright irateness. Here are ways to diffuse the tension, and most importantly, keeping these customers satisfied so they become more loyal than before, and keep on buying.

11. Opening Statements
Most calls that end in a “no” can be traced back to a poor opening statement. Reps will get word-for-words tactics and examples to help them develop their own openers that are sure to grab attention and interest every time, which leads to successful calls.

12. Goal Setting
Goals are the foundation of all significant achievements. People who are focused on goals sell more, are more motivated, and breed enthusiasm throughout the department. Here’s a great module to get, and keep, everyone on a goal program.

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What Does Your Training Preparation and
Delivery Cost Now?
Hello Success is a steal when you think of all the time, (and perhaps agony) you’d put in just on the development and preparation of your next year’s worth of training sessions. (Not to mention the greater cost of NOT doing training!)

What would it be worth to avoid all of that?

Hiring an assistant at $30,000?

A consultant at $12,000 for the year?

How about just $995 for your complete Hello Success Manager’s Kit, and then less than $100 per rep? That’s for the entire year! (Plus I have a FREE special offer for you for ordering here online. Check it out below!)

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FREE Bonus for Ordering Online ($198 Value)
As my gift to you for investing in Hello Success here online, I'm giving you your first two FREE sets of Rep Materials, a $198 value. These will arrive along with the purchase of the Manager's Kit (no need to mark the order form.)

NO-RISK GUARANTEE
Just like everything we sell, you have no risk. If you don't feel the program does everything you expect, ship it back for a refund. We've been in business for over 23 years and back up everything we sell.

 Hello Success Manager's Kits
$995.00 (US shipping $10, Canadian and International charged at cost)

See items in your cart

 Hello Success Rep Kits (to accompany the Hello Success Program)
Get one set for each participant. Each set includes one set of 12 newsletters and three-ring binder.
$99.00 (U.S. Shipping $2.00, Canadian and International charged at cost)