Issue 309

June 16, 2004

Art's Recommended Resource for
Sales Contests and Incentives
   

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This Week's Tip:
Questions You Can Use


Greetings!

Here are questions you can adapt or use as-is
on your calls.

"What are some of your responsibilities in this
position?" (Helps you understand how they are
evaluated in their job, and how you can help them)


"What process did you go through in selecting your
present vendor?" (Gives you an idea of how difficult
it might be to win the business?)


"How are you handling _______ now?" (Fill in with
a problem they likely are experiencing, or one you
think they might encounter.)


"What are you doing about it?" (If they say,
"Nothing," ask the next questions.)


"What effect is that having on your business, and
other departments?"


"What is it costing you?"


"What will happen if you do nothing?"


"What is keeping you from solving the problem?"
(These are all designed to help embellish and magnify
the problem so they see it as being severe enough to
do something about.)


"What do you see as possible solutions?" (To get
their idea of what they'd like to do.)


"What do you think is the best solution?"
(Narrows it down.)


"Why is that one most important to you?" (Gives
their emotional reason. Helps them sell themselves.)


"If you decided to go that route, what is the overall
decision making process?" (Gives you an idea of what
channels you might have to go through.)


"Who else might be involved?" (Gives you the names
of other players.)


"Will they go along with your decision or recommendation?"


"What will you need to do to win their support?"
(Uncovers the degree of difficulty of getting the
decision passed.)



QUOTE OF THE WEEK
"Action may not always bring happiness; but there is no
happiness without action."

Benjamin Disraeli
 

Go and have your best week ever!

Art

 

 
   

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ust about every question I get on any aspect of the telesales or prospecting call is answered in these two books. Let me help cut down on the time and grief it might take to come up with the right responses and statements for screeners, interest-grabbing opening statements, resistant-reflex responses, tough questions, real objections, and more.

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See the past several months worth of  back issues free.
www.BusinessByPhone.com/
backissues.htm



See them at
www.BusinessByPhone.com/
articles


Check our our discussion forum, TeleSalesTalk.

FREE Special Report:
42 Telesales Tips You Can Use Right Now

 


 

Reprint These Tips In Your Own Publication
We encourage you to reprint these Tips in your own email, online, or conventionally-printed publications. It's free, as long as credit is given. Reply with your
request. Contact: Art Sobczak, President, Business By Phone Inc. 13254 Stevens St., Omaha, NE 68137, (402) 895-9399.  Or, emailarts@businessbyphone.com



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Contact Info
Art Sobczak
Business By Phone Inc.
13254 Stevens St.
Omaha, NE, 68137
402-895-9399
arts@BusinessByPhone.com